FAQs

Frequently Asked Questions (FAQs)

We’ve put together a list of common questions to help you find the information you need quickly. If you have any additional questions, feel free to reach out to us!

1. What products do you offer?

At Prime Scope, we offer a variety of products across several categories, including:

  • Pet Supplies: Food, toys, grooming tools, and more for your pets.
  • Kids’ Toys & Baby Items: Fun and educational toys, baby care products, and more.
  • Computer & Office: Office supplies, computer accessories, and gadgets to keep you organized and productive.
  • Art, Craft & Sewing: Art materials, craft supplies, and sewing tools.
  • Other: A diverse selection of home essentials, personal care items, and other unique finds.

2. How long will it take for my order to ship?

  • We process all orders within 1 to 3 business days.
  • After processing, delivery times depend on your location and the shipping method chosen at checkout. Typically, delivery takes 3 to 7 business days.

3. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

4. What is your return policy?

  • We offer a 14-day return policy for most items. The item must be unused, in its original condition, and in the original packaging.
  • Certain items like personal care products or opened software may not be eligible for return. You can read more about our return policy here.

5. How can I make a return?

To initiate a return, simply email us at info@primescopeusa.com or call us at +13073939924 within 14 days of receiving your order. We’ll provide you with instructions on how to return the item.

6. Can I exchange an item?

Yes! If you’d like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the item you want.

7. Do you offer free shipping?

  • We offer free shipping on orders over [specific amount, if applicable]. Shipping costs are calculated at checkout for orders that don’t qualify for free shipping.

8. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

9. Can I change or cancel my order after placing it?

Once an order is placed, it is processed quickly, and we may not be able to change or cancel it. If you need to make changes, please contact us immediately, and we’ll do our best to assist you.

10. Do you ship internationally?

Yes, we do offer international shipping. The shipping time and cost will depend on the destination.

11. How do I contact customer service?

If you have any questions or need assistance, you can reach us via: